Samurai's Custom-Branding Process

You’ll have an initial consultation with one of our knowledgeable Account Managers to understand your venue’s custom-branded requirements, including the product(s) you’re interested in, volume, style, design, delivery locations, warehousing needs, destination(s), and the most cost-effective and efficient delivery method.

We also have bilingual team members who can speak Spanish, French, and Italian, making you feel more comfortable in your consultation.

At the design stage, we ask you to supply us with your artwork and ideas. If you can also include any additional brand assets, including your logo and colours (ideally in a vectorised file such as AI, EPS, or PDF format, but a simple JPEG should work), and any key assets that you have, along with a brief outline of what you would like to see, our in-house designers can work on creating some standout, innovative designs for you. This is the stage where we can spend some time editing and adjusting the design to meet your requirements, and the final design is what we will base your sample on.

The order acknowledgement confirms your order, subject to sample approval.

This includes the information in your quote as well as the approved design and the estimated delivery date. This document will need to be approved for Samurai to proceed with the sampling stage.

Only when you approve your sample and are happy to continue will an invoice be raised requesting that your deposit payment be made. Once we are in receipt of cleared funds, we will schedule the manufacturing of your product. The next payment will be requested in line with your agreed payment terms.

Once production is complete, our logistics department will manage the next phase of the product journey. You will receive updates from your Account Manager at key points throughout the process, as we value clear and open communication.

You can have confidence in our in-house logistics department, which will manage the whole process for you. We are specialists in managing global freight, clearing goods through ports and using onward distribution methods.

Once we have established your business requirements, we will create a quote itemising out your product specification, pricing, phases of delivery, stages of the order process, timings, and payment terms. Only when you are happy with the content of the quote will we require this document to be signed off.

If you are a new client, this is the stage where we require you to complete our New Client Account Form, which will enable us to set you up on our system, confirm your preferred payment method, and allow us to follow our process as effectively as we can.

Based on your approved design, Samurai will manufacture a pre-production sample of your product. We stress the importance of getting the physical sample of the product in front of you to approve; however, you can approve it from detailed photos of the product if you prefer.

We must be clear; the pre-production sample is the design and specification on which we base our full production order, so you must be happy with it.

This is the stage where we put your approved pre-production sample into manufacturing. Since 2004, we have established long-standing relationships with certified and high-quality manufacturers of custom products. Throughout the stages of our production, we implemented a quality control (QC) process to adhere to our strict manufacturing tolerances.

We are proud of the products and services we provide and want to make sure you are happy with both your product(s) and our service. Your dedicated Account Manager is available post-sale to take care of any matters that may arise.

Your honest feedback is valuable to us, as we always strive to improve our products and business ethics. Thank you!