Elevate your brand with the right customized products for your venue

Do you ever long for the days when you were more than just a number? When your vendors actually understood your needs, not only this but they want to understand, they strive to find the best for you and work tirelessly to achieve it.

Sadly, in many instances this extra mile attitude is a thing of the past, making way for fast transactional relationships (if you can call it that) often with no personal contact whatsoever. There is a place for rapid impersonal and online transactions but we believe that you deserve more.

The active entertainment industry in which we work is a specialist one that requires more than click here to add to cart. Depending on whether you require customized grips socks, customized apparel that showcases your brand or entry systems that monitor and manage your attendees, each and every one of our clients has individual requirements. As leading vendors to the Family Entertainment Center (FEC) sector, Samurai pride ourselves on our research, knowledge and above all else our customer service.

You want the best for your guests and so do we. No-one knows your customers better than you and no-one knows active entertainment products better than us. Together we can make things happen!

The nature of the active entertainment venue that you manage will dictate greatly what the best products are to maximize your guests safety, comfort and enjoyment. Luckily for you our expert account managers are trained to advise on the best products for your space – not the products they are tasked with selling that month.

This brings us to our first huge pro! Transactional relationships are heavily influenced by what product needs to be sold. You may find yourself being led to a product that is almost what you need but doesn’t quite hit the spot. A transactional vendor is very much about the sale.

Relationship-Oriented Vendors

A relationship-oriented vendor truly cares. To us it’s never just a grip sock. When you work with Samurai you will know your account manager. They will get to know you, your business quirks, seasonality, brand colors, persona, in short they will become an extension of your business. Since the majority of our clients require customized product it is crucial that we are getting it right for you and your guests. With this approach you, as the manager, will reap the rewards of getting the right product that fits your requirements every time.

Another pro of working with relationship-oriented vendors versus transactional is the benefit it has on your business growth. A transactional vendor may appear to be super easy in the short term. However, how does this work out in the long term? In our experience, it doesn’t. Many clients choose us after transactional vendors don’t hit the mark.  The lack of consideration for specific requirements does very little to nurture and grow your business.

With critical understanding of your business, and the entire FEC sector, the best customized products will be supplied to you. We understand the timings involved with manufacturing and shipping personalized products, and can educate and prompt our clients to ensure they have adequate inventory.  “Failing to plan is planning to fail”. In turn your guests will enjoy you putting their safety, comfort and, of course, style first. Oozing professionalism you will be welcoming returning guests time and time again.

Finally, and this is a big one. Your time. When you choose to work with a relationship-oriented vendor you will enjoy the freedom of time that they buy you. You invest your time into the relationship and in turn our account managers will conduct the research and suggest products that are the perfect match for you. From budgets to materials, individual design to exciting new customized branded products, they do the work leaving you free to get on with other things. They really come into their own when you throw them a curveball. Our dedicated team love nothing more than to find a solution.

Next time you are looking for a vendor to take care of your customized grip socks, branded apparel and promotional merchandise needs don’t fall into the transactional trap. Consider the massive benefits a relationship with Samurai can bring to your active entertainment business.

Samurai Head of Sales Sarah states “We have helped so many of our clients step up their game and make their brand a standout.  What could we do for your business?  You won’t know the possibilities until you connect with us!  My team and I are ready and here to help you elevate your brand.”

Get in touch today!